Return & Refund Policy

Last updated: August 08, 2025

At Saint Florent, we are committed to ensuring the highest level of satisfaction for our global clientele. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be:

• In the same condition as received — unworn, unused, and unwashed
• With all original tags and protective seals intact
• In its original packaging, including all accessories and dust bags
• Accompanied by the receipt or proof of purchase

Items showing signs of use, scent, or that do not meet the above criteria will not be accepted and will be returned to the sender at their expense.

2. Return Process

To initiate a return, contact our support team at info@saintflorent.shop with the following information:

• Order Number
• Product Name
• Reason for Return
• Photos or videos of the item (if defective)

If your return is accepted, we will provide the return address and detailed instructions. Items sent back without prior authorization will not be accepted.

3. European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria apply.

4. Damages & Manufacturing Defects

Please inspect your order upon reception. Saint Florent provides a 30-day warranty for manufacturing flaws. If your item is defective, damaged, or incorrect, contact us immediately so we can arrange a replacement or refund.

Exclusions: We do not cover damages caused by improper use, accidental damage, natural wear and tear, or incorrect washing and handling.

5. Non-Returnable Items

The following items cannot be returned:

• Personal care or hygiene products
• Custom or personalized items
• Sale items and Gift Cards — all sales on discounted items are final

6. Shipping Costs

Unless a product is confirmed defective by our team, Saint Florent is not responsible for return shipping costs. These are the customer's responsibility. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 10 to 15 business days. Please note that your bank or credit card provider may require additional time to post the transaction.

Contact Us

📧 Email: info@saintflorent.shop
🕘 Customer Service: Monday to Friday, 9:00 AM – 6:00 PM (GMT)